A very small percentage of them are. However, we do not rent pre-owned products except under special, pre-approved circumstances (usually at a client’s request). All Descriptions, Terms, Conditions and Rates are for new products only.
Generally there are no up front fees, deposits or charges however as we try to fulfill the requests of as many people as possible in some cases a deposit may be required to reduce the weekly/fortnightly rental amount or for other credit assessment reasons
You will deal with our Australian based call centre and/or service staff. This is great because all our staff are directly invested in our clients, and go out of their way to make sure they provide the best customer service possible.
Yes. There are mandatory credit history checks for all new customers. Quick and easy. They are for your protection as well as ours.
We have a simple, yet highly regarded, Income and Affordability Assessment which helps to determine your comfortable level of commitment. We do take into account your credit history, but over time, we allow you to establish your own credit history with Rentsmarte Rentals. Our personal credit relationship with you is what matters most to us.
Our current payment methods include direct debit, bank Periodical Payment Authorities (PPA), cash, or government benefits.
Whether it is a short term situation, or maybe a bit longer, we can help. We understand that things can be difficult at times, so please give us a call. We have several arrangements we can put in place to help you through a tough period.
We use a streamlined application process which takes approximately half an hour to forty-five minutes over the phone, with approval usually determined the same day.
To complete your application process, you will need proof of income, personal identification, and names of five referees.
As long as you are approved, and have your paperwork, we are set to go! In most cases, your order is shipped the same or next day after we have received confirmation of your first payment however, in some cases we may experience delays that are outside our control, like delays due to the impact of Covid-19. We will always do our best to stay in constant communication with our business partners to minimize the impact on our clients.
The Agreed Rental Period is an amount of time that you select to rent a product from us at a given rate. Once this period has elapsed, you may choose to continue renting the product, or return it. Also, at this time (as at any time) you may opt to purchase (buyout) the product from us.
No, each rental is a hire agreement. Although agreements can have a set rental period, there is no guarantee of sale at the end of the agreement, nor is there any buyout price determined prior to entering into the agreement. Under this agreement you may return the goods without penalty or ask for a buyout price at any time, which you may choose to pay at your discretion.
Yes, you may ask for a buyout price at any time. The price provided by us will reflect the value of the product to Rentsmarte Rentals.
We encourage all members of the general public to apply, including Government benefits recipients, Veterans’ Affairs recipients, and businesses including Not-for-Profit organisations.
Yes, you must be over 18 years of age in order to rent from us.
Yes. If you operate a business with a positive cash-flow, supporting regular operational expenses that are normally tax deductible, then you can apply. We also encourage Not-for-Profit organisations, representatives of the Health & Medical sector, as well as community, sporting and church groups to apply.
Delivery of your rental goods is provided FREE to a distance of up to 40 kms from your local outlet. Further than that, a small charge may apply.
Includes all calls, SMS and MMS (multi-media messages) to mobile or fixed phones within Australia, voicemail and calls to 13, 1300 and 1800 numbers, plus the associated 30GB allowance. (Data sharing is not available.)
The mobile product provides a 4G coverage footprint of 98% and a combined 4G and 3G coverage footprint of more than 98.5% of the Australian population.